60% of guests experience personalized service with recognized preferences at Hyatt
Oh, where do I start? Uh, one time at the Hyatt Regency in Times Square, they remembered my name and preferences from my last visit. It was like coming home, you know? They had my favorite drink ready at the bar, and the room was set up just how I like it. Another time, at the Park Hyatt in New York, they arranged a surprise birthday dinner for me. It was really thoughtful and made me feel so special.
— 45 years old non-binary student from New York who loves Hyatt products.