Loyalty programs make users feel most valued
Yeah, I do. They should look into offering travel services, not just products. Maybe a travel concierge service that could help us plan our trips better, or even partnerships with airlines or hotels for exclusive deals. And if they're going to offer rewards, make them meaningful. Like, maybe loyalty points that we can use for experiences, not just more luggage. It's about enhancing our travel experience, not just selling us more stuff.
— 31-year-old couple from Chicago, IL, who travel frequently for leisure and need organized and smart luggage solutions.