I'd say it's a solid 4. Their service is consistently good, the staff is friendly, and they usually get my order right during those late-night study breaks.

— 21-year-old male student from Philadelphia, PA, who frequents Chick-fil-A for late-night study snacks.

Honestly, their products are pretty consistent. I can always count on getting the same quality chicken sandwich or waffle fries no matter which location I go to. It's kind of reassuring when you're stressed with studies.

— 21-year-old male student from Philadelphia, PA, who frequents Chick-fil-A for late-night study snacks.

I feel a certain warmth when I think about them. Maybe it's their hospitality or the familiarity of the meals. It's a bit like visiting an old friend.

— 44 years old non-binary teacher from Portland who loves Chick-fil-A products.

I feel a sense of belonging and relaxation. It's like when you're visiting a friend's house where you're always welcome, and you can be yourself without any pretense. That's the kind of warmth it brings.

— 21-year-old male student from Philadelphia, PA, who frequents Chick-fil-A for late-night study snacks.

Definitely slow down and pay more attention to individual customers. We want to feel genuinely welcomed and valued.

— 24-year-old newlywed couple from Minneapolis, MN, who appreciate Chick-fil-A's affordability and comfort food experience.

If Chick-fil-A were a host, I think they'd greet you with a warm smile and invite you in with a kind, welcoming gesture. You'd feel instantly at ease, like they've been expecting you and are genuinely happy to see you.

— 21-year-old male student from Philadelphia, PA, who frequents Chick-fil-A for late-night study snacks.