Oh, I just love the comfort Delta provides. The seats are spacious and the leg room is fantastic. And the pillows and blankets? They make the journey so cozy and relaxing. It really feels like they think about passenger comfort.

— 57 years old female student from Dallas who loves Delta Air Lines products.

Well, I really appreciate the legroom, especially on longer flights. It's a game-changer for someone like me who loves to stretch out. And the adjustable headrests? They're a dream for catching some Z's. I guess the only thing I'd say I dislike is the occasional hardness of the seat cushions, but that's a minor gripe.

— 52 years old female retiree exploring hobbies from Portland, OR

Eh, they’re okay. I feel like they could be better. Even as a frequent flyer, I don't see much value added. The same boring lounge access and minimal upgrades—nothing exciting.

— 33 years old male avid gamer from New York who loves Delta Air Lines products.

The one benefit that stands out is the ability to use miles for island-hopping. It's what keeps me coming back, even though I'm not thrilled with everything else. But there's definitely room for improvement. Maybe if they could make the process of using miles easier or offer more flexibility with the upgrades, that would be a start.

— 26-year-old solo traveler from Honolulu, HI, who looks for Delta Miles to cover island-hopping expenses.

Oh, there are so many reasons! Their customer service is exceptional, the comfort and benefits are great, and I trust them to get me to my destinations safely and on time. Plus, their involvement in the community and environmental initiatives aligns with my values. It's a holistic loyalty, you know?

— 52 years old female retiree exploring hobbies from Portland, OR

Trust would come from consistency and actually following through on promises. If Delta, as a pilot, could consistently provide a good experience and not just talk about it, that would build trust. But right now, it feels like they're all talk and no action. It's tough to trust someone who doesn't deliver.

— 26-year-old solo traveler from Honolulu, HI, who looks for Delta Miles to cover island-hopping expenses.

Dependability? I wish. The only thing they're dependable at is disappointing me. The flights are always late, the customer service is hit or miss, and their website? It crashes more often than not. If they want to be dependable, they need to start with the basics: on-time flights, reliable customer service, and a website that actually works.

— 51 years old male student from San Francisco who loves Delta Air Lines products.