Well, the overall ambiance and cleanliness were quite lacking the last few times I visited. I mean, for the price, I expect everything to be immaculate and the equipment to be state-of-the-art. The atmosphere should feel exclusive and premium.

— 29-year-old female HR manager from Washington, D.C., who prefers luxury amenities and personalized fitness experiences.

I'm pretty unsatisfied, to be honest. The variety isn't there, and it feels like they're not pushing the envelope enough. I want innovative classes that keep me engaged, not the same old routine. It's frustrating because I'm paying a premium, and I expect more.

— 31-year-old male chef from Houston, TX, looking for exclusive member events and luxury fitness enhancements.