Ugh, the customization options? They're practically non-existent! I mean, you get to choose your flight times, sure, but when it comes to the hotels or the car rentals, it's like they give you a take-it-or-leave-it deal. I wish there were more options to tailor the bundle to my needs. It feels so limiting, and that's just not what I expect from a service like Expedia.

— 56 years old male content creator from Seattle who loves Expedia products.

Honestly, they've been really helpful. Once, I had an issue with a booking because of a last-minute change in my schedule. The customer support team was very responsive and helped me change my booking without any extra fees. They were understanding and really tried to accommodate my needs, which I appreciated a lot.

— 27-year-old female humanitarian worker from Minneapolis, MN, who seeks affordable accommodations in developing regions.

It really helps by giving me a sense of direction and maximizing my travel budget. Booking early and choosing off-season trips not only save me money but also allow me to enjoy destinations with fewer crowds. And exploring lesser-known places adds a unique flavor to my trips, making them more memorable.

— 36 years old male software engineer from San Francisco who loves Expedia products.

For improvements, I'd really love to see more flexible customization options. Like, being able to choose the exact type of accommodation, even within the budget range. Also, a more responsive and reliable customer support system would be a game-changer. And if Expedia could offer more tailored deals for humanitarian workers, that would be amazing. We need options that are both affordable and suitable for the kind of work we do.

— 27-year-old female humanitarian worker from Minneapolis, MN, who seeks affordable accommodations in developing regions.