75% of loyal customers favor personal shopping and styling services
Exclusive concierge services, huh? I've been thinking about this a lot. It's not just about getting priority service; it's about feeling like you're part of something special. Maybe a personal stylist who knows your taste and can send you exclusive previews of new collections before they hit the market. Or even a service where you can request custom pieces, made just for you. It's about that personal touch, that feeling of being valued. Anyway, thanks for this chat, even if I started off a bit grumpy. It's been insightful.
— 47-year-old male investment banker from Hong Kong, who frequently purchases from luxury brands and desires the highest level of exclusivity.