Honestly, it's pretty good. I like that I can earn nights, which is crucial for me since I'm always on the move. The points system feels rewarding, especially when I can use them to stay at places without spending more cash, which is vital for managing my startup's budget.

— 35-year-old male startup founder from Silicon Valley, CA, who banks on rewards for frequent pivots.

I think more flexibility in how we can use the rewards would be great. Like, maybe allowing us to use points for upgrades or even dining experiences at the hotels. It would make the rewards feel more valuable and tailored to individual preferences.

— 60 years old male software engineer from Chicago who loves Hotels.com products.

Yeah, definitely. They could streamline the search function so it's not so slow. And maybe have a more user-friendly interface. I get so anxious when I'm trying to navigate their site. It's like, can't they make it easier for people who are already stressed out about planning a trip?

— 34-year-old female leisure traveler from New York, NY, who takes advantage of Hotels.com loyalty program for vacations.

Oh, the loyalty rewards? They're fantastic! Besides the free night after 10 stays, they also have these secret prices for members, which makes me feel like I'm getting a good deal. It's really rewarding and makes me want to keep using Hotels.com for all my travels.

— 53 years old male retiree exploring hobbies from San Francisco, CA

Oh, it's super reliable! Like a trusty friend who's always there when you need them. I've never had a booking fall through, and their customer service? Top-notch. It's like, I can count on them to have my back, no matter where my hobbies take me.

— 24 years old female retiree exploring hobbies from San Francisco, CA

Honestly, it doesn't enhance it much. It's more of a hassle than anything. I'm always anxious about whether I'll get a good deal or if the hotel will be what I expect. It's supposed to make travel easier, but it just adds more stress.

— 34-year-old female leisure traveler from New York, NY, who takes advantage of Hotels.com loyalty program for vacations.

It feels like a cozy, comforting part of my adventures. Like, when I'm planning my next hobby trip, Hotels.com is there, making everything smoother and more enjoyable. It's like a warm hug for my travel soul!

— 24 years old female retiree exploring hobbies from San Francisco, CA