Oh, the rewards program? It's pretty cool, actually. I mean, I love how I can earn free nights after a certain number of stays. It really motivates me to keep booking through Hotels.com. Plus, the whole eco-friendly aspect of the rewards is a big plus for me, you know, being an environmental advocate and all!

— 29 years old male environmental advocate from New York, NY

Oh, I love the rewards program! It's super satisfying to see those stamps pile up. Every tenth stay being free is a huge perk for someone like me who travels a lot. Makes me feel like my loyalty is really valued.

— 41 years old male entrepreneur from Chicago who loves Hotels.com products.

Hmm, I think it would be great if they could offer more flexibility with the rewards, like the ability to use them for upgrades or maybe even some travel experiences, not just free nights. It would add more value for frequent travelers like myself.

— 60 years old male software engineer from Chicago who loves Hotels.com products.

I think more flexibility in how we can use the rewards would be great. Like, maybe allowing us to use points for upgrades or even dining experiences at the hotels. It would make the rewards feel more valuable and tailored to individual preferences.

— 60 years old male software engineer from Chicago who loves Hotels.com products.

The booking process? It's usually straightforward, but lately, I've noticed it's become a bit clunky. Sometimes the website takes forever to load, and the search filters don't always work as expected. It's not a deal-breaker, but it's definitely an annoyance.

— 58 years old non-binary healthcare worker from Denver who loves Hotels.com products.

Yeah, definitely. They could streamline the search function so it's not so slow. And maybe have a more user-friendly interface. I get so anxious when I'm trying to navigate their site. It's like, can't they make it easier for people who are already stressed out about planning a trip?

— 34-year-old female leisure traveler from New York, NY, who takes advantage of Hotels.com loyalty program for vacations.

They reward loyalty in a way that feels personal, you know? The free nights after a bunch of stays really make me feel valued. And it's not just about the free stuff; it's about the recognition of my commitment to their platform. Plus, the occasional surprise upgrades or discounts really brighten up my day!

— 29 years old male environmental advocate from New York, NY

Oh, it's super reliable! Like a trusty friend who's always there when you need them. I've never had a booking fall through, and their customer service? Top-notch. It's like, I can count on them to have my back, no matter where my hobbies take me.

— 24 years old female retiree exploring hobbies from San Francisco, CA

Oh, in so many ways! From finding the perfect hotel to getting great deals, it makes planning my trips so much easier. And the peace of mind knowing I have a good place to stay really enhances my overall travel experience. It's like they take care of the logistics so I can focus on enjoying my journey.

— 41 years old male entrepreneur from Chicago who loves Hotels.com products.

It feels like Hotels.com is part of the family, honestly. Every trip feels more exciting knowing they're there to help me out. It's like they're with me, making sure I have a great stay wherever I go. It's comforting and exciting at the same time!

— 40 years old non-binary business owner from Boston who loves Hotels.com products.

It feels like Hotels.com is part of the family, honestly. Every trip feels more exciting knowing they're there to help me out. It's like they're with me, making sure I have a great stay wherever I go. It's comforting and exciting at the same time!

— 40 years old non-binary business owner from Boston who loves Hotels.com products.