Reliability and trust define Pizza Hut as a trusted delivery partner, as expected by 85% of customers.
Honestly, it's hard to see them as a trusted partner right now. With all the issues we've had, it feels like they're not really on our side. We've had orders arrive late or incomplete, and it's just not reliable enough for me to trust them completely.
— 42-year-old male family man from Kansas City, MO, who appreciates innovative ways to customize family meals online.