Absolutely, it has. I mean, I was loyal to Sony because of my past experiences with their consoles, but the whole ordeal of trying to get a PS5 made me question that loyalty. It felt like Sony didn't care about their long-time fans, just trying to sell to scalpers. It's been really disappointing, and it's made me consider other options.

— 23-year-old female graduate student from Philadelphia, PA, who is researching brand loyalty in gaming.

Yeah, I've used the Xbox Series X too. It's been a bit smoother, I must say. The games run better, and I haven't had the same level of issues with crashes. The interface is more user-friendly, which is a big plus. But, I'm still a Sony girl at heart, you know? There's just something about their exclusives that keeps me coming back.

— 37-year-old female retired athlete from Orlando, FL, who remains engaged with sports via PlayStation gaming.

Not really, I'm a loyalist. I've been sticking with Sony through thick and thin.

— 57 years old non-binary avid gamer from Seattle who loves Sony products.

The graphics, man, they're just next level. Playing games like 'Demon's Souls' or 'Returnal' feels like stepping into another world. And the controller, the haptic feedback? It's immersive in a way that really pulls you into the game. But, uh, those positive vibes don't last long when you start dealing with the negatives.

— 23-year-old female graduate student from Philadelphia, PA, who is researching brand loyalty in gaming.

The PS5 has been a game-changer for me, literally and figuratively. As a content creator, its speed and graphics make my video productions top-notch.

— 44 years old non-binary content creator from New York who loves Sony products.

There was this moment in 'Demon's Souls' where I was walking through this dark, eerie castle, and the atmosphere was so thick you could almost feel the weight of it. The sound design, the visuals, everything came together to make it feel like I was really there.

— 28-year-old male graphic designer from Los Angeles, CA, who appreciates PlayStation's exclusive games for their artistic value.

I expect them to keep pushing the envelope. More integration of VR would be amazing, perhaps further exploring augmented reality too. I'd love to see Sony lead in creating eco-friendly gaming systems.

— 57 years old non-binary avid gamer from Seattle who loves Sony products.

Absolutely, the negative aspects have really stood out. There are these random crashes during crucial moments of my games. I was in the middle of a soccer match, and boom, the screen goes black. It's like Sony forgot to test the console properly before releasing it. And don't get me started on the controller battery life. It's just not cutting it for long gaming sessions.

— 37-year-old female retired athlete from Orlando, FL, who remains engaged with sports via PlayStation gaming.

Ugh, where do I start? The user interface is clunky, and it's hard to navigate. And don't get me started on the game library; there are so few exclusives that really make use of the new tech. It's just not living up to the hype, and it makes me feel anxious about my gaming choices.

— 32-year-old female mobile gamer from Phoenix, AZ, who prefers bite-sized gaming sessions during lunch breaks.

In my gaming storybook, Sony used to be the hero, leading the charge with innovative consoles and games. But now, it feels more like a character that's lost its way, trying to find its path back to glory.

— 37-year-old female retired athlete from Orlando, FL, who remains engaged with sports via PlayStation gaming.