Honestly, it's been quite disappointing. The meals are often inconsistent, and sometimes my dog refuses to eat them.

— 41-year-old female pet parent from Denver, CO, who values sustainable and green-certified pet food options.

The feeding plans are okay, but I'm not sure if they're making a difference in my dog’s health.

— 31-year-old single mother from Chicago, IL, who wants the best nutritional options for her family dog.

Honestly, it's been hit or miss. Sometimes, I get quick and helpful responses, but other times, it feels like I'm talking to a bot. I need more consistent and in-depth advice. My dog's health is important to me, and I expect better support from your team.

— 41-year-old male accountant from Dallas, TX, who owns a 8-year-old Bulldog and seeks sustainable and healthy pet food options.

A loyalty program? I'd be interested if it offered real value. Maybe discounts on vet visits, or even a points system where I can redeem for health check-ups or personalized nutrition plans. But it has to be more than just 'buy more, get a free meal'. I want something that genuinely helps my dog's health.

— 41-year-old male accountant from Dallas, TX, who owns a 8-year-old Bulldog and seeks sustainable and healthy pet food options.

Trust? That's a tough one. Consistency in communication, for sure. If I know I can rely on your nutritionists to give me the right advice every time, that would build trust. Also, seeing real, tangible health improvements in my dog would go a long way. And of course, transparency about ingredients and sourcing would help too.

— 41-year-old male accountant from Dallas, TX, who owns a 8-year-old Bulldog and seeks sustainable and healthy pet food options.