Honestly, it's been hit or miss. Sometimes I find great clients who communicate well and pay on time. Other times, I get matched with clients who have unrealistic expectations or don't really understand how to manage a virtual assistant. It feels like the matching algorithm could use some improvement to better suit both parties' needs.

— 29-year-old female virtual assistant from Miami, FL, who offers administrative support services on Upwork and values time management tools.

They could really add a better project management tool that's integrated into the platform. Something that helps track deadlines, milestones and client communication all in one place would be fantastic.

— 33-year-old female content writer from Portland, OR, who works on Upwork and appreciates tools for seamless client communication.

Personalized matching algorithms could match us with clients who better fit our skills and work styles. It would reduce the chances of mismatched expectations and help sustain long-term professional relationships. I sometimes feel like I'm taking a shot in the dark with new clients, and it's stressful. More targeted matches would make the whole process smoother and less frustrating.

— 29-year-old female virtual assistant from Miami, FL, who offers administrative support services on Upwork and values time management tools.

Consistency and reliability are huge. Frequent updates that actually improve the user experience, rather than complicate it, keep me invested in the platform. The community and forums can be helpful too; it's nice to get advice and share experiences with other freelancers. But more than anything, having a stable income through reliable clients keeps me engaged. Any feature that promotes and supports that would be beneficial.

— 29-year-old female virtual assistant from Miami, FL, who offers administrative support services on Upwork and values time management tools.

Well, beyond what I've already mentioned, incorporating AI to help automate some of the more mundane tasks could be interesting. Also, integrating video conferencing directly into the platform for smooth client communication would be beneficial. And an improved review and rating system that better reflects the quality of work, rather than just client satisfaction, would be highly appreciated. Sometimes, the current system feels too one-sided.

— 29-year-old female virtual assistant from Miami, FL, who offers administrative support services on Upwork and values time management tools.

Upwork really needs a better vetting system for clients. Also, an improved dispute resolution process wouldn't hurt. It's exhausting having to argue for fair payment.

— 33-year-old female content writer from Portland, OR, who works on Upwork and appreciates tools for seamless client communication.

I mainly use it to find content writing gigs. It's decent for getting clients quickly, but sometimes the quality of clients can be hit or miss.

— 33-year-old female content writer from Portland, OR, who works on Upwork and appreciates tools for seamless client communication.